Callback within one day
You will receive a callback or an e-mail reply to calls and e-mails within one working day.

Confirmation of inquiries within three days
You will receive a confirmation of receipt within three working days for inquiries relating to administrative procedures. This will include the name of your personal contact person.

Processing of space inquiries within five days
You will receive a response or an offer to your qualified request for suitable space within five working days.

Appointment for a meeting within five days
On request, you will receive an appointment for a joint meeting with all necessary participants to discuss your concerns within five working days; we are also happy to meet on your premises.

Initial information within seven days
Your contact person will respond to your application within seven working days with information on any missing documents and the expected processing time. You will be informed immediately of any new developments in the process.

Processing of permits for heavy goods transport in good time before the start of transport
Entrepreneurs who apply for transport permits can be sure that they will be issued in good time before the transport - with a confirmed route or an alternative route. Current traffic restrictions are taken into account.

(The service promise is based on
on the test and quality criteria of the
Quality Association for Medium-Sized
local authorities e.V)